How to Listen
by Motivational Speaker in Odisha Bhubaneshwar Cuttack Rourkela
(a)
Listen Attentively
The
first part of Active Listening is to listen attentively. Face the speaker
directly, rather than at an angle. Lean slightly forward, toward the speaker.
If you are standing up, shift your weight onto the balls of your feet so that
you energy projects forward. Watch the mouth and eyes of the other person
closely. This tells the speaker that you are paying complete attention to what
he or she is saying.
(b) Listen
without Interrupting
The
second part of Active Listening is to listen without interrupting. Most people don’t
really listen when another is speaking. They are so busy thinking about what
they are going to say when the other person takes a breath that they seldom
hear what the other person is really saying.
Whenever
a speaker senses that the listener is just waiting for a chance to jump in, or
that the other person’s thoughts are somewhere else, perhaps busily preparing a
response, the speaker feels that the other person is tuned to him or her and to
what he or she is saying, the speaker feels more valuable. So listen patiently,
listen calmly, listen as if there was nothing else in the world that you would
rather hear what this person is saying, for as long as this person takes to say
it.
(c) Pause before
Replying
The
3rd part of Active Listening is to pause before replying. When a speaker
finishes speaking, pause for 3 to 5 seconds before saying anything. In this
pause, 3 things will happen.
First,
you will actually hear the other person better. When you allow a few seconds
for the other person’s remarks to sink in, you actually understand the other
person more completely.
Second,
when you pause, you avoid interrupting the other person if he or she has just
paused to collect his or her thoughts. When you pause for 3-5 seconds, you give
the other person an opportunity to continue rather than cutting him or her off.
There are few things more irritating or insulting than being interrupted in the
middle of a thought or in the middle of a sentence.
Third,
when you pause before replying, you make it clear, with your silence, that you
consider what has just been said to be important. You are giving it careful
consideration. It is a great compliment to the speaker to have the listener sit
quietly and think about his or her remarks before responding, whatever the
response may be.
(d) Question for
Clarification
The
fourth part of Good Listening is to question for clarification. Ask questions
to ensure that you fully understand what the other person has said. When you
assume you understand, without checking, you very often don’t understand what
the other person has said at all, This is especially true in conversation
between men and women.
Perhaps
the best way to expand way to expand a conversation, increase your
opportunities to listen and improve your understanding is by the use of an open
minded questions.
An
open ended question is one that cannot be answered with a “yes” or a “no”. Open
ended questions begin with. The additional benefit of asking open ended
questions is that you get more opportunity to listen, more opportunity to build
trust, and more opportunity to fully understand what the other person is
thinking and feeling.
(e) Feed back
the Person’s words to Him -
The
fifth part of Active Listening is to feedback the person’s words to him. Summary
what he has said in your own words. When
you summarise and feed it back, you compliment the speaker. You show how
closely you have been paying attention. Infact, until you can feedback a
speaker’s meaning correctly, you have not really understood.
Try
this when another person finishes speaking. Pause for 3 to 5 seconds and then
say, “Let me make sure that I understand you. What you are saying is this.” And
then go and to feed it back in your own words.
Whenever
you make the effort to listen so attentively that you are able to feed a person’s words back to him or her, you
increase your ability to communicate.
You build greater trust between the two of you. You build higher self-esteem in
the other person, and you develop self-discipline in yourself.
Remember, you never learn anything while your mouth is open. When you
are speaking, all you can say is what you already know. But when you are
listening, it is possible for you to learn something new.
Shikhar
Prajapati
(Motivational
Speaker and Corporate Trainer)
Shikhar Prajapati is India’s
favourite Motivational
Speaker and Corporate Trainer who has successfully trained more
than 7 lakh people since 2001.
To invite Shikhar Prajapati for a TrainingProgram / Workshop / Seminar / Motivational Program
in your organization, Call @ 9529950482,9351385042
o invite Shikhar Prajapati for a Corporate Training Program/Staff Development
Training/ TrainingProgram / Workshop / Seminar / Motivational Program
in your organization, Call @ 9529950482,9351385042
or mail us @ personalitydevelopmentindia@gmail.com.
For further details, log on to www.shikharprajapati.com
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